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Privacy Policy

Effective Date: 24/02/2025
Last Updated: 24/02/2025

1. Introduction

Welcome to Custom Made Moments (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website www.custommademoments.com.au, make a purchase, or interact with our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We collect different types of personal information to process orders, improve our services, and enhance your shopping experience.

A. Information You Provide to Us

  • Personal Details: Name, email address, phone number, and shipping/billing address.

  • Payment Information: We do not store credit/debit card details. Payments are securely processed by third-party providers (e.g., PayPal, Stripe, Afterpay).

  • Order Information: Details of the products you purchase, personalization requests, and order history.

  • Customer Support Communications: Messages or inquiries sent via email, contact forms, or social media.

B. Automatically Collected Information

When you visit our website, we may collect:

  • Device Information: IP address, browser type, and operating system.

  • Website Usage: Pages viewed, time spent on the site, and referring websites.

  • Cookies & Tracking Data: We use cookies to enhance your browsing experience (see Section 6).

3. How We Use Your Information

We use the collected data to:

✔ Process Orders – Fulfill and deliver your purchases, including personalization requests.
✔ Customer Support – Assist with inquiries, orders, and support requests.
✔ Marketing & Promotions – Send special offers, newsletters, or updates (you can opt out anytime).
✔ Website Improvement – Analyze site performance and enhance user experience.
✔ Security & Fraud Prevention – Protect against unauthorized transactions and fraudulent activities.

4. How We Protect Your Information

We implement industry-standard security measures to protect your data, including:

🔒 Secure Payment Processing – Transactions are encrypted and handled by trusted third-party payment processors.
🔒 Data Encryption – Sensitive information is encrypted to prevent unauthorized access.
🔒 Restricted Access – Only authorized staff can access customer information for order processing and support.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

📦 Delivery Partners – To ensure your orders are shipped accurately.
💳 Payment Processors – To securely handle transactions (e.g., PayPal, Stripe).
📢 Marketing Platforms – If you have opted into promotional emails.
📜 Legal Authorities – If required by law for fraud prevention or regulatory compliance.

6. Cookies & Tracking Technologies

We use cookies to:
🍪 Remember your preferences and items in your cart
🍪 Analyze website traffic and improve functionality
🍪 Show personalized advertisements (if applicable)

You can disable cookies in your browser settings, but some website features may not function properly.

7. Your Rights & Choices

You have the right to:

✔ Access Your Data – Request a copy of your stored personal information.
✔ Correct Your Data – Update inaccurate or outdated information.
✔ Opt-Out of Marketing – Unsubscribe from promotional emails anytime.
✔ Delete Your Data – Request removal of your personal data (subject to legal obligations).

To exercise these rights, please contact us at custommomments@gmail.com

8. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, payment providers). We are not responsible for their privacy policies, so please review their terms before sharing personal information.

9. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 Email: custommomments@gmail.com

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